Customer Support
If you have questions about our intimate wellness products, orders, discreet shipping, payment, returns or after-sales issues, please feel free to contact us. Our team will reply to you promptly.
Contact Information
- Email: support@frrk.com
- Business Hours: Monday to Friday, 10:00–18:00 Hong Kong Time
- Response Time: Usually within 1–3 business days
Before Contacting Us
Please check our FAQ page first for common questions about shipping time, privacy packaging and product details. For order inquiries, kindly prepare your order number to help us assist you faster.
Privacy Note
We fully protect your privacy. All emails and order information will be kept confidential and will never be shared with third parties.
To help us assist you faster, please include the following information where applicable:- Your order number
- The email address used for the order
- Product name or SKU
- Photos or videos if the issue relates to damage, defects, or missing items
- A clear description of your request
Order and Shipping Questions
For order status, shipping updates, tracking information, address corrections, or delivery issues, please provide your order number and tracking number if available.
Important Notice
Please do not send sensitive payment information such as full credit card numbers, security codes, passwords, or verification codes through email or contact forms.