Introduction
This Privacy Policy explains how FRRK collects, uses, stores, processes, and protects personal data when you use our website, create an account, place an order, contact us, or interact with our services.
We are committed to handling personal data in accordance with applicable laws and regulations, including the Personal Data (Privacy) Ordinance, Chapter 486 of the Laws of Hong Kong, where applicable.
Personal Data We May Collect
We may collect the following types of personal data:
- Your name, email address, shipping address, phone number and payment related information when placing orders
- Order records, product preferences and support communications
- Website usage data, IP address, browser type, device information and cookies data
How We Use Your Personal Data
We use your personal data only for legitimate business purposes:
- Process orders, arrange shipping, send tracking updates and handle after-sales support
- Reply to your inquiries and customer service requests
- Verify payment and prevent fraud transactions
- Improve website functions, products and user experience
- Comply with legal obligations and resolve disputes
We will never sell, rent or share your personal information to third parties for marketing purposes. Your privacy is especially important for intimate wellness product purchases.
Data Protection & Confidentiality
We adopt reasonable technical and administrative security measures to protect your personal data against unauthorized access, loss, leakage or misuse. All order information and customer records are kept confidential.
Payment information is handled by secure third-party payment providers. We do not permanently store your full credit card details on our server.
Cookies
Our website uses cookies to recognize returning visitors, save shopping cart data and analyze website traffic. You can disable cookies in your browser settings, though some website functions may not work properly.
Data Retention Period
We keep your personal data only as long as necessary to fulfill the purposes for which the data was collected, or to meet legal, tax and accounting requirements. When data is no longer required, we will securely delete or anonymize it.
Your Rights
You have rights to access, correct, request deletion of your personal data, or withdraw consent where applicable. Please contact our support email to submit your data request. We may need to verify your identity before processing.
Updates to This Policy
We may revise this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of our website after updates means you accept the revised policy.
Contact
If you have questions about this Privacy Policy or personal data handling, please reach out to our customer support team.