General Policy
We want customers to shop with confidence. If there is an issue with your order, please contact us as soon as possible so that we can review the matter and provide appropriate assistance.
Refunds, returns, replacements, or exchanges may be approved depending on the circumstances, product condition, supporting evidence, and applicable laws and regulations.
Return Request Period
Unless otherwise stated, return or refund requests should be submitted within 7 days after delivery. Requests submitted after this period may be declined unless required by applicable law.
Eligible Return or Refund Reasons
We accept claims only for the following situations:
- Items received damaged, broken or defective upon arrival
- Wrong items shipped by our mistake
- Missing items from your package
Important Non-Returnable Items
For hygiene and privacy reasons, all intimate wellness products cannot be returned or exchanged once the original packaging has been opened or used. This includes chastity cages, cock rings, penis sleeves and all body-contact accessories. Unopened, sealed products may be reviewed for return approval.
Return Shipping & Fees
If a return is approved by our support team, the buyer is responsible for return shipping costs unless the error was caused by our store. Original shipping fees are non-refundable. Refunds will be processed after we receive and inspect the returned goods.
Refund Processing Time
Once approved, refunds typically take 5–10 business days to appear on your account, depending on your payment provider. We do not cover bank or payment gateway transaction fees.
How To Submit A Claim
Please contact our support email with your order number, clear photos or videos of the issue. We will respond and guide you through the next steps.