Order Processing
After your order is placed and payment is confirmed, we will process your order as soon as reasonably possible. Processing time may vary depending on product availability, order volume, public holidays, warehouse schedules, and payment verification.
In general, orders are processed within 2–7 business days unless otherwise stated on the product page or during checkout.
Discreet Packaging
Your privacy is our top priority. All FRRK orders are shipped in plain, unmarked outer packaging. There will be no sensitive text, brand logos or adult-related labels on the parcel exterior. No one can tell what is inside your package.
Shipping Destinations
We may offer shipping to selected regions and countries. Available shipping destinations, carriers, and costs may vary depending on the delivery address, product type, package size, package weight, customs requirements, and carrier availability.
Shipping & Tracking
Once your package departs our warehouse, we will send you a shipping confirmation email with your tracking number. Tracking updates may take 2–5 days to appear after dispatch due to carrier scanning delays.
Customs & Import Duties
Buyers are responsible for any local import taxes, customs duties or customs inspections that may apply in your country. We cannot control customs clearance delays or hold-ups. Please check your local laws before ordering intimate wellness products.
Delivery Issues
If your tracking shows delivered but you have not received your parcel, please first check with your local post office or neighbours. Contact our support team if your package is lost or damaged during transit.
If your delivery location is not supported at checkout, please contact us before placing an order.
Shipping Fees
Shipping fees are calculated based on factors such as destination, shipping method, package weight, package dimensions, and carrier rates. The applicable shipping fee will be shown during checkout where available.
Tracking Information
Once your order has been shipped, we may provide a tracking number or tracking link where available. Tracking updates are provided by the shipping carrier and may take time to appear after dispatch.
Estimated Delivery Time
Delivery times are estimates only and are not guaranteed. Delays may occur due to customs inspection, carrier delays, weather conditions, public holidays, incorrect addresses, remote locations, or other circumstances beyond our reasonable control.
Customs, Duties, and Taxes
For international orders, the customer is responsible for any customs duties, import taxes, brokerage fees, handling charges, or other fees charged by the destination country or region. These charges are not included in the product price or shipping fee unless expressly stated.
Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information. We are not responsible for failed delivery, return, loss, or delay caused by incorrect, incomplete, or outdated address information provided by the customer.
If a package is returned due to incorrect address, failed delivery, refusal, or non-collection, additional shipping fees may be required for reshipment.
Lost, Damaged, or Delayed Packages
If your package appears lost, delayed, or damaged during shipment, please contact us with your order number and supporting evidence. We may assist with carrier investigation where possible, but final delivery status and compensation may depend on the shipping carrier’s policies.
Risk of Delivery
Risk of loss or damage may pass to the customer upon delivery to the shipping address or collection point, depending on the applicable shipping method and carrier confirmation.